I pray that all whom may read this will understand that my motives behind my letter here is really truly not of revenge but one of a person who considers himself “My brother’s keeper.” I must warn my fellow citizens before they too become victims of a cold hearted uncaring representative of Dish Network.
What I am about to say first HAS EVERYTHING TO DO with my own experience last Saturday with Dish network.
My son Jerry Eidson is a West Point graduate. He is an Army Ranger. He is the platoon leader at the rank of 1st Lt. He is stationed in the “Triangle of Death” zone in Iraq. Just earlier this last week my son lost three of his friends to the satanic insurgents. Also just yesterday yet another soldier was killed and three more brave young men were wounded. Can you imagine what I must have went through as a parent? The worry sometimes seems unbearable but God gives me grace to carry this worry. My wife is also worried and get’s really scared at times.
With this all happening I call Sky Angel Satellite Company to find out what I must do to pick up their programming. They are an all christian network. They stated since I was a Dish Network customer I could get one of their techictians to turn my dish in the right direction and receive Sky Angel signals from my present dish.
I called Dish Network and in very clear and precise questions asked this Dish Network for everything I needed to purchase with them ahead of time for this work order to be accomplished. Aftger being transfered about three times I was told the only thing I needed was a new LNB for my present Satellite. I purchased it over the phone and payed for the service call and they sent it.
The technictian who came to my house that first time last week, to his credit, and to his company, A-1 Satellite TV of Donaldsonville, Georgia, was infact very polite and professional with me. He did his very best to please me, the customer. So I have no problem with them, but only fault the ruthless uncaring persons whom this very technictian must deal with employed by Dish Network.
Come to find out after two visits from the tech. to my house what I needed was a part Dish Network no longer carried. Dish Network informed me after my protests that they were not responsible for any misinformation given to me from their employees. That I must eat the cost if I wanted the part to pick up Sky Angel. I paid a year in advance non-refundable with Sky Angel with the understanding that the first call I originally made to Dish NetWork for this tech. order was told to me correctly.
Now remember folks, my wife and I have been through hell with news from what is happening with our baby boy over in Iraq. So this little incident with Dish Network last weekend was like a pipe that bursted and brought forth all that pain my wife and I have been through. So I said to the Dish Network representative, “Well just cancel this stupid service then!” The Dish Network representative replied, “You will pay an early termnation fee of over $200.00″ I asked, “Even if your original contact told me wrong and I find out now I mujst pay even more for this service?” He replied, “This is not my problem. It is yours. You signed a contract and you will pay over a $200.00 fee on top of your final bill for cancelling early.” I hung up the phone because I was just plain too tired from sleepless nights worrying about my little baby boy.
In the mean time this kind tech went from my house with a promise to supply me the part for free that I needed and he would do his best that very night to get me the service I payed for. So he leaves to come back late that evening.
Two hours go by and I receive a call from Dish Network. It is a female this time and she has a very rude tone toward me. She informs me that they disconnected my service since I hung up on them and my last words were to cancel. I then informed her of all the heartache my wife and I went through and I was reacting under great fatigue and worry. To my hurt this did not matter to her at all. She informed to get my service turned back on I would have to pay two months up front because after all I was the one a fault for hanging up. I asked her , “Mam, don’t you have a soul? Are you a human Being? Did you not hear the hell my wife and I have been through?” She said in a sarcastic tone, “I am sorry for that, but you will still owe us two months in advance.” It suddenly dawned on me that why should I continue to do business with a comapny whom employs ruthless cold hearted individuals. I stated, “Then mam keep my account closed. I wil go somewhere else.”
I want everyone to know that I tried to resolve this with Dish Network before I posted this comment. I tried clling the sales and customer service of Dish Network. I had to repeat this story over to each and every person of Dish Network I talked to. I wrote them an urgent e-mail. I even tried calling their cooperate office “Echo Star.” But I received no response, no caring person, and no answers to my many phone calls to Dish network.
Let me ask you people who read this. How would you react to an uncaring person with the load and fatigue of worry over a son who nearly lost his life? Would you at least make an exception for that worried parent because of a bad attitude in a moment of weakness? Dish Network apparently has no mercy. They have no thought for our parents facing the fear of a chaplain one day ringing their front doorbell.
I urge everyone to cancel your subscription to Dish Network. even if it cost you money like it has me, I would cancel anyway. I do not want another parent of another soldier to be hurt and dumped on by a company that does not care and but only worships the green colored god.
Rev. Dane Eidson